Stephanie Schwenn Sebring



April 11, 2012 

Kalamazoo, Mich. – Consumers Credit Union is one of West Michigan’s 101 Best and Brightest Companies To Work For, announced the Michigan Business & Professional Association (MBPA). Consumers also ranked in the 96th percentile in Strategic Company Performance – the extent to which HR collaborates to drive company performance with executives in a proactive and meaningful way.

After completing an extensive questionnaire, employees were surveyed about their work environment. An independent research firm evaluated each entry based on measures in categories including: compensation; benefits; employee enrichment; engagement and retention; education and development; achievement and recognition; communication; diversity and inclusion; work-life balance; community initiatives; and more.

“We are honored to recognize the efforts of this year’s 101 Best and Brightest companies,” says Jennifer Kluge, MBPA President. “These companies have created impressive organizational value and business results through their policies and best practices in human resource management.” Winning companies were assessed on employee benefits and wellness programs, extracurricular activities, special services and solutions, and programs that keep employees engaged and successful.

At Consumers, the team – and fostering a caring team culture – is the top priority. The credit union realizes a happy and empowered staff drives its success, its vision, and values; and empowerment is key to keeping staff motivated and their work meaningful.

“Employees are the driving force behind all decisions we make and empowerment is critical for a fast-growing organization like ours,” adds Shawn Premer, Vice President of Human Resources for Consumers. The credit union focuses on team camaraderie and support, along with advanced training programs, to enhance member service. Benefits center on increasing staff morale with recognition for community volunteerism and exceptional member service.

“When employees are recognized by supervisors and peers, and are influential in the decisions that affect the organization, loyalty is increased. This ultimately strengthens the foundation for superior member service,” Premer concludes.

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